Page 80 - DFB-Annual-Report-2024-Low-Res

10.3 ICT SYSTEMS

The role of the IT Section is to ensure the effective point of contact for IT issues in Dublin Fire Brigade and
deployment of ICT systems, services, and solutions to liaise with the Information Systems D​​​ epartment, in
support the delivery of the strategic business goals of Dublin City Council, where appropriate, for the delivery
DFB. The IT Section is responsible for the strategic and and support of corporate services, 2nd level support
tactical planning, operation and deployment of all IT and contract administration.
systems within DFB, playing a lead role in ICT strategy
development and has responsibility for the support The IT section also undertakes a Project Management
and maintenance of new and existing systems. This role in respect of major new systems from procurement
is achieved in accordance with corporate standards through to implementation.
relating to security and GDPR. DFB IT staff are the first

The main projects executed in 2024 were:

• Implementation of Change Requests to the Rostering System to enhance
functionality and provide multi leave swap functionality

• Software patching and upgrade of existing systems

• Complete the roll out of Windows 11 and Microsoft Intune to all laptops

• Digitisation of business processes

• Migration of Vodafone to Three for mobile voice and data

• Provide ongoing support and implementation of the network infrastructure for
the new DFB Logistics site in Finglas

• Migrate the DFB Dubnet site content to Citidesk.
• Liaise with Central IS to migrate DFB email accounts to the cloud

to enhance the Office 365 experience

• Manage the retirement of Cab-I-Net and migration of
training material to Sharepoint

80 Bhriogáid Dóiteáin Bhaile Átha Cliath DUBLIN FIRE BRIGADE