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4 EAST REGION COMMUNICATIONS
CENTRE (ERCC)
The East Region Communications Centre (ERCC) Emergency Ambulance Calls are processed using a
operated by Dublin Fire Brigade processes emergency Medical Priority Dispatch System (MPDS) which allows
fire and ambulance calls for Dublin plus regional call takers to determine the acuity of the patient and
fire service calls for 13 fire authorities in Leinster, provide appropriate pre-arrival instructions to callers.
Cavan & Monaghan and covers 95 fire stations with The ERCC is accredited as a Centre of Excellence by the
the responsibility to mobilise over 220 frontline fire International Academy of Emergency Dispatch (IAED)
appliances. and as part of the accreditation process is required
to undertake both internal and external auditing of
The function of the ERCC is to process emergency calls ambulance calls to ensure a consistent and quality
by recording the location of the incident, the logging of service is provided.
relevant details including the determining the nature of
the incident and mobilise the appropriate fire service In 2024, Emergence Call Answering Service (ECAS)
resource to attend the incident. The ERCC will also routed 225,358 calls (112/999) to the ERCC which was
inform other agencies such as An Garda Siochana, the an increase of 8.57% to the number of calls in 2023.
National Ambulance Service plus other third parties
where required.
ANNUAL REPORT 2024 Tuarascáil Bhliantúil 2024 31
