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The ERCC has a diverse mix of staff whom operate particularly in circumstances where pre-arrival
the facility and ensure that the centre functions on a instructions to callers whom might be ringing from a
continuous basis, 24 hours a day, 7 days a week. premise which is on fire or providing CPR assistance to
persons who are witnessing a cardiac arrest.
At the core of the ERCC are the operational Emergency
Service Controllers (ESC’s), Firefighters and Sub Officers During the year, the ERCC welcomed new ESC staff
whom both process calls and manage incidents. The whom underwent ERCC training and commenced
call handling element of the ERCC is key to the service working in the ERCC on the watch system. New ESC
provision and interaction with the public. The ability staff have very much integrated with the existing ERCC
to obtain the relevant details from callers whom may staff and contributed to the continued success of the
be panicked in both a timely manner while being both ERCC.
empathetic and compassionate is a key attribute of
the job. The supervisory control element requires The ERCC Quality Improvement Unit (QIU) delivers
continuous monitoring of incidents to ensure that the training to both new and serving staff in the ERCC and
appropriate fire service resources are mobilised and ensures that staff are able to provide a service which
that Incident Commanders at scene get the appropriate meets the need of the wider fire service and to ensure
support from the ERCC. All ERCC operations operate a high quality to the public which the ERCC ultimately
in a highly process driven environment and often in serves. In 2024, the QIU successfully ran 2 ESC
pressured circumstances due to the level of activity courses of 10 weeks in duration. Supervisory training
or nature of calls being processed. While no two calls was also provided for 20 staff. In addition, continuous
are ever the same, the actions of ERCC can on some on-watch training was provided to all ERCC staff to
occasions, help determine the outcome of an incident maintain quality. QIU Staff are also required to carry
34 Bhriogáid Dóiteáin Bhaile Átha Cliath DUBLIN FIRE BRIGADE
