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out an audit function of ambulance calls as part of Dispatch (CAD) system which is due to be deployed in
the accreditation from the International Academy of 2025 and will facilitate the call handling and dispatch
Emergency Dispatch (IAED) and to ensure that all staff function for fire service calls both in Dublin and the
are accredited to use MPDS. wider east region.
ERCC Technical and Administration staff ensure that As part of the on-going commitment to the Public
the technical systems and solutions required to support Sector Duty, the ERCC has been transforming the
the ERCC are in place. This encompasses Computer Control building facilities to ensure that all staff have
Aided Dispatch (CAD) systems, voice communications, accessible and uniform facilities and in 2024, projects
disaster recovery sites and the alerting infrastructure such as locker and toilet facilities where upgraded as
in 95 fire stations. part of a wider DFB building reconfiguration initiatives.
It is planned to continue enhancements in the ERCC in
Some of the projects rolled out by the ERCC in 2024 2025 in line with the Public Sector Duty and to facilitate
include the new National Fire CAD Platform.
Deployment of new Voice solution for
processing of emergency calls
The ERCC is currently reconfiguring the control centre
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ANNUAL REPORT 2024 Tuarascáil Bhliantúil 2024 35
