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There was a slight reduction in the total number of calls received in 2023 when
compared to 2022. Some of this was related to weather. During the summer, Met
Eireann recorded that July was the wettest on record with 217% of rain recorded
over the Long Term Average. This wet weather reduced the number of vegetation
and wildfires resulting in less demand for the fire services and ultimately less
emergency calls. Ambulance call volumes reduced by 7% compared to 2022 with
a major contributory factor being a reduced winter flu season especially during
the months of November, December and January.

All ERCC staff are required to work in an environment which operates on a
continuous basis 365 days per year. Key attributes for staff processing calls is
the ability to illicit key information from callers in a calm and reassuring manor
while ensuring the highest standard of customer care. ERCC Sub Officers working
in the centre also have a responsibly to ensure that incidents are serviced with
the appropriate levels of fire service response and meet the needs of operational
fire service staff attending incidents.

948 calls on 31st October 2023 37
Busiest night of the year

132 calls on 28th May 2023 in 1 hour
Busiest hour of the year

ANNUAL REPORT 2023 Tuarascáil Bhliantúil 2023