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QUALITY MANAGEMENT
Dublin Fire Brigade’s Quality Management System is Dublin Fire Brigade established a new group in 2022
managed by a dedicated Quality office based in Dublin tasked with managing the introduction of new services,
Fire Brigade HQ. equipment, activities and change (INSEAC) throughout
the organisation. Since its introduction, the INSEAC
In November 2024, Dublin Fire Brigade was subject process has gone from strength to strength, with a total
to a recertification audit by the National Standards of 47 submissions for change in 2024 alone. Many of
Authority of Ireland (NSAI). This audit focused on the these submissions, proposed by frontline staff have
organisations Quality Section which is responsible for resulted in new pieces of equipment being placed into
the management of the ISO 9001 Quality Management operation throughout the organisation. This process
System (QMS). The objective of the audit was to ensure allows for staff to directly contribute to the continuous
that the QMS had been established and implemented development and improvement of Dublin Fire Brigades’
in accordance with the requirements of the relevant capabilities.
standard and could achieve the organisations policies
and objectives. During the weeklong audit, various Dublin Fire Brigade’s corrective action process
key processes and work locations were inspected underwent a review, and subsequent redevelopment,
for compliance, including discussions with senior in January 2024. The aim of this review was to ensure
management and frontline staff. In conclusion, the that all corrective action reports (CAR’s) submitted
audit was highly successful, leading to the organisation were processed, actioned, and closed out in a timely
receiving recertification to the ISO 9001:2015 standard manner relevant to the severity of the corrective action.
for a further three years. This redevelopment proved successful, as all fifteen
(15) CARs received in 2024 were actioned and closed
Throughout 2024, the DFB Quality Section undertook out within the accepted timelines.
internal audits on various key processes within the
organisation such as Logistics, Operations, Training, The DFB Quality Management System documents are
Fire Prevention and ERCC. During the audits, each key available to view and download from both Dublin City
process was assessed for compliance and efficiency, Council’s CitiDesk and DFB’s LearnPro platforms. The
with emphasis being placed on the relevant sections Quality Management Section is available to discuss
achievement in meeting the targets set out in the key issues affecting quality with all staff and can be
performance indicators (KPI’s). The feedback collected contacted at dfbquality@dublincity.ie.
from these audits allowed the Quality Section to
continually benchmark the organisation against the
ISO 9001:2015 standard, leading to greater success in
our annual NSAI external audits.
ANNUAL REPORT 2024 Tuarascáil Bhliantúil 2024 67
